NO SHOW & CANCELLATION POLICY
24 HOURS NOTICE IS REQUIRED FOR ALL CANCELLATION. A $30 FEE WILL BE APPLIED TO ALL LATE CANCELLATIONS AND NO SHOW APPOINTMENTS. VIP POINTS WILL ALSO BE REMOVED.
THIS CHARGE WILL APPLY AT THE END OF YOUR NEXT SERVICE, OR TAKEN OFF YOUR CREDIT CARD THAT YOU HAVE SECURED YOUR APPOINTMENT WITH.
WE NEED 24 HOURS NOTICE IF YOU WISH TO CANCEL YOUR APPOINTMENT.
EVERYTIME A CLIENT DOES NOT SHOW UP FOR AN APPOINTMENT THE BUSINESS IS AT A MAJOR LOSS AND A POTENTIAL CLIENT MISSES OUT ON AN APPOINTMENT.
WE DON’T WANT THIS TO DETER YOU FROM COMING TO NIRVANA WE ONLY ASK THAT YOU BE FAIR BY GIVING US THE NOTICE THAT WE DESERVE.
POLICIES
1.Please arrive on time, if you arrive late to your appointment your service could
be reduced to accommodate our next client or worse cancelled. You may be
asked for a deposit or credit card details to secure your next appointment.
2.We take care with your belongings, but we hold no responsibility for loss or
damage. It is advisable to leave expensive items at home. In most beauty
treatments you will be asked to remove your jewellery.
3. Please turn your mobile phone to silent when entering Nirvana, and only speak
on the phone if urgent.
4. We understand it is sometimes hard to get a baby sitter so if you must bring
your child then they are your responsibility to keep them quiet whilst in the
salon. It is preferred that you hire a baby sitter so that you can relax and
other clients are not disturbed.
5. If you get into the habit of cancelling at the last minute or not showing up for
your appointment, you may need to provide a deposit or credit card details to
secure your next appointment. This deposit is non refundable.
6. If you are contagious with a medical condition eg. Cold, flu, lice, conjunctivitis,
cold sores etc please call us at least 24 hours before your appointment to
re-schedule. Our staff get sick too, which may result in not being able to provide
a service to our clients, so please think of others instead of getting your
service done...
7.Nirvana Hair & Body has a strict 12 month expiry policy on all vouchers that are purchased. We understand that it’s sometimes hard to get an early appointment with Nirvana which is why we have allowed a whole 12 months for you to redeem your voucher. There are two types of vouchers, one voucher might be from a friend or family member, this voucher maybe for a specific treatment however we will allow you to redeem this voucher with products or another service that maybe more suited to your needs. The second type of voucher maybe from Nirvana itself as part of a marketing campaign, these vouchers are sometimes for a specific service, they are strictly non changeable. Please be advised that your vouchers are only redeemable from Tuesday – Saturday. Sundays are cash or eftpos only. Please also be advised that if your voucher is past the expiry date it will not be accepted.